TL;DR
Remarketing (retargeting) vam omogućava da prikazujete oglase ljudima koji su već posetili vaš sajt ili interagovali sa vašim biznisom. To je najisplativiji tip Google Ads kampanja sa CTR-om 2-3x višim od cold traffic-a i CPA 50-70% nižim. Ključ uspeha je segmentacija — ne tretirajte sve posetioce isto. U ovom vodiču naučićete kompletan setup, segmentaciju i strategije za maksimalan efekat.
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Šta Je Remarketing
Remarketing (ili retargeting) je strategija koja vam omogućava da prikazujete oglase ljudima koji su već:
- Posetili vaš sajt
- Koristili vašu aplikaciju
- Gledali vaše YouTube video-e
- Dali vam email adresu
- Interagovali sa vašim oglasima
Kako funkcioniše
1. Korisnik poseti vaš sajt
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2. Google tag "označi" korisnika cookie-jem
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3. Korisnik napusti sajt bez konverzije
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4. Korisnik pretražuje Google ili gleda YouTube
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5. Vaš remarketing oglas mu se prikazuje
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6. Korisnik se vraća i konvertujeRemarketing vs Prospecting
| Aspect | Remarketing | Prospecting (Cold) |
|---|---|---|
| Publika | Već vas znaju | Ne znaju vas |
| Intent | Pokazali interes | Pretpostavljen interes |
| CTR | 2-3x viši | Baseline |
| CPA | 50-70% niži | Baseline |
| Volume | Ograničen (vaš traffic) | Neograničen |
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Zašto Remarketing Radi
1. Familiarity Effect
Ljudi preferiraju brendove koje prepoznaju.
2. Multiple Touchpoints
Remarketing obezbeđuje dodatne touchpoint-e.
3. Intent Already Shown
Ko je posetio vaš sajt već je pokazao interes.
4. Timing
Targetirate ljude u različitim fazama odlučivanja.
Statistika
- 96% posetilaca napusti sajt bez konverzije
- Remarketing povećava conversion rate za 50-70%
- Cart abandonment remarketing vraća 10-15% napuštenih korpi
- Average ROI za remarketing: 300-500%
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Tipovi Remarketing Kampanja
- Standard Remarketing (Display): baneri na GDN
- RLSA: remarketing na Search-u
- Dynamic Remarketing: proizvodi koje je korisnik gledao
- Video Remarketing: YouTube audience
- Customer Match: email lista
- Similar Audiences: lookalike publika
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Setup: Kako Postaviti Remarketing
Korak 1: Google Ads Tag Setup
Opcija A: Google Ads Tag
- Google Ads → Tools & Settings → Audience Manager
- Kliknite Audience sources
- Pod Google Ads tag, kliknite Set up tag
- Izaberite opcije (standard/dynamic)
- Kopirajte tag kod
- Instalirajte na svaku stranicu sajta (u head)
Opcija B: Google Tag Manager (preporučeno)
- Kreirajte novi Tag u GTM
- Tag type: Google Ads Remarketing
- Unesite Conversion ID
- Trigger: All Pages
- Publish
Korak 2: Povežite Google Analytics
- Google Ads → Tools & Settings → Linked accounts
- Kliknite Google Analytics (GA4)
- Povežite property
- Omogućite remarketing
Korak 3: Verifikujte tag
- Audience Manager → Audience sources
- Status treba da bude "Active"
- Proverite da li se lista puni
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Kreiranje Remarketing Lista
Tools & Settings → Audience Manager → Audience lists → +.
Tipovi lista
1) Website visitors
URL contains: /
Membership duration: 30 dana
2) Specific page visitors
URL contains: /products/
Membership duration: 14 dana
3) Visitors who didn't convert
All visitors MINUS Thank you page visitors
Membership duration: 30 dana
4) Cart abandoners
URL contains: /cart/ MINUS /thank-you/
Membership duration: 7 dana
5) Past converters
URL contains: /thank-you/
Membership duration: 180 danaMinimum veličina liste
| Mreža | Minimum korisnika |
|---|---|
| Display | 100 |
| Search (RLSA) | 1,000 |
| YouTube | 1,000 |
| Gmail | 100 |
Membership Duration
| Duration | Use Case |
|---|---|
| 1-7 dana | Cart abandoners |
| 7-14 dana | Product viewers |
| 30 dana | General visitors |
| 60-90 dana | Considered purchases |
| 180-540 dana | Past customers |
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Segmentacija Strategije
Funnel-based segmentacija
TOP FUNNEL: Svi posetioci
- Generalni awareness
- Niži bid, širi reach
MID FUNNEL: Product/service page viewers
- Srednji bid, relevantna poruka
BOTTOM FUNNEL: Cart abandoners / Pricing
- Visok bid, urgency/ponuda
POST-PURCHASE: Kupci
- Cross-sell, upsellTime-based segmentacija
| Segment | Window | Strategija | Bid |
|---|---|---|---|
| Hot | 1-3 dana | Agresivno, urgency | Highest |
| Warm | 4-14 dana | Reminder, benefits | High |
| Cool | 15-30 dana | Re-engagement | Medium |
| Cold | 30-90 dana | New offer, changes | Low |
Behavior-based segmentacija
| Behavior | Lista | Message |
|---|---|---|
| Homepage only | Low intent | General awareness |
| Category browsers | Medium intent | Category benefits |
| Product viewers | High intent | Product-specific |
| Cart abandoners | Highest intent | Urgency, discount |
| Searched for you | Brand intent | Trust, USP |
Primer kompletne segmentacije
Campaign: Remarketing
│
├── Ad Group: Cart Abandoners (1-7 days)
│ ├── Lista: /cart/ visitors - /thank-you/
│ ├── Bid: Highest
│ └── Message: "Završite kupovinu - 10% popust"
│
├── Ad Group: Product Viewers (7-14 days)
│ ├── Lista: /products/ visitors
│ ├── Bid: High
│ └── Message: "Proizvod koji ste gledali"
│
├── Ad Group: All Visitors (14-30 days)
│ ├── Lista: All visitors - converters
│ ├── Bid: Medium
│ └── Message: "Zašto izabrati nas"
│
└── Ad Group: Past Customers (90-180 days)
├── Lista: /thank-you/ visitors
├── Bid: Medium
└── Message: "Novi proizvodi za vas"---
Display Remarketing
Kreiranje Display kampanje
- New campaign → Goal: Sales ili Leads
- Campaign type: Display
- Standard display campaign
- Audience: remarketing liste
- Targeting (ne Observation)
Creative best practices
Ad sizes (obavezne):
- 300x250
- 728x90
- 160x600
- 320x50
- 300x600
Responsive Display Ads:
- Upload: logo, slike, headlines, descriptions
- Google automatski kreira kombinacije
Creative tips:
- Jasna ponuda/benefit
- Strong CTA
- Brand recognition elementi
- Urgency ako relevantno
Frequency Capping
Preporuka: 3-5 impressions po danu, 15-20 nedeljno.
Campaign Settings → Additional settings → Frequency capping
Bid Strategy
- Target CPA — ako imate dovoljno konverzija
- Maximize conversions — za početak
- Manual CPC — za punu kontrolu
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RLSA (Remarketing Lists for Search Ads)
Dve strategije
1. Bid Adjustments
- Otvorite postojeću Search kampanju
- Audiences → + → Izaberite remarketing listu
- Setting: Observation
- Bid adjustment: +20% do +100%
2. Separate Campaign
- Nova Search kampanja
- Audiences → + → Izaberite remarketing listu
- Setting: Targeting
- Možete koristiti šire keywords
RLSA Best Practices
- Bid higher for past visitors
- Test broader keywords
- Different messaging
- Higher positions
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Dynamic Remarketing
Automatski prikazuje oglase sa proizvodima koje je korisnik gledao.
Setup Requirements
- Product Feed u Google Merchant Center
- Dynamic remarketing tag sa custom parameters
- Feed linking sa Google Ads
Tag sa custom parameters
gtag('event', 'view_item', {
'send_to': 'AW-XXXXXXXXX',
'value': 129.00,
'items': [{
'id': 'SKU12345',
'google_business_vertical': 'retail'
}]
});Best Practices
- High-quality product images
- Updated prices
- Sufficient inventory
- Segmentation po kategorijama
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YouTube Remarketing
Video Remarketing Lists
- Audience Manager → + → YouTube users
- Viewed any video ili specific video
- Subscribed / visited channel / liked / commented
YouTube Remarketing Ads
- Skippable in-stream
- Non-skippable (15-20 sec)
- Bumper ads (6 sec)
- Discovery ads
Strategije
- Retarget video viewers on Display
- Retarget site visitors on YouTube
- Sequential messaging
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Best Practices
- Exclude converters (osim upsell)
- Frequency cap: 3-5/dan, 15-20/nedelja
- Burn pixel za offline konverzije
- Fresh creatives (svakih 2-4 nedelje)
- Segment aggressively
- Test offers (popust, besplatna dostava)
- Cross-device tracking
- Privacy compliance (GDPR)
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Česte Greške
- Jedna lista za sve
- Bez frequency cap-a
- Ne exclude-uju convertere
- Zastareli creatives
- Ista poruka svima
- Prekratki windows
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FAQ
Koliko traje remarketing cookie?
Možete postaviti 1-540 dana. Default je 30.
Kolika lista mi treba za početak?
Minimum 100 za Display, 1,000 za Search/YouTube.
Da li remarketing radi sa iOS 14+ ograničenjima?
Delimično. First-party data i dalje radi, third-party tracking je ograničen.
Koliko da trošim na remarketing?
Tipično 10-30% ukupnog budžeta.
Da li je remarketing "creepy"?
Može biti ako je preterano. Frequency cap i relevantne poruke smanjuju "creep factor".
Remarketing vs Retargeting — razlika?
Tehnički isto. Google koristi "remarketing", Facebook "retargeting".
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